How we process, dispatch, and track product orders.
Last updated: 23 August 2026Estimated processing time is shown during checkout or in the quotation. Orders may require payment, stock, address, network-version, and compliance checks before dispatch. Business days exclude local public holidays at the relevant fulfilment location.
Delivery estimates are not guarantees. Customs inspection, remote-area delivery, weather, peak-season volume, carrier disruption, and incomplete address information may cause delays.
Where tracking is available, we provide the carrier and tracking reference after dispatch. Customers must provide a complete, deliverable address and monitor carrier notices. Contact us promptly if tracking appears incorrect or a parcel is overdue.
Unless the quotation or checkout expressly states otherwise, the recipient is responsible for import duties, taxes, customs fees, and local carrier charges.
If a parcel is lost or arrives damaged, contact zhaihai@haichangxing.com promptly with the order number, tracking reference, outer packaging photos, shipping label, and an unboxing record where available. We will review the carrier and order evidence before confirming the appropriate remedy.